How To Complain About Easyjet?
Posted: Tuesday, February 03, 2009
by LeahG Artist
Cartoon & Illustration Services
You can complain to easyjet by filling in their online complaints form HERE.
The snow in the UK has caused problems for people all around the UK, workers, shoppers, school children and travelers, with a cost so far estimated at £1.4 billion (if memory serves me correctly).
So what has this got to do with easyjet?
Today a friend of mine was scheduled to travel from Luton airport to Amsterdam. Due to all the reported flight cancellations he tried yesterday to call Luton Airport to find out if his flight , due to leave today (3/2/09) at around 6am was still flying. Luton airport advised my friend to visit easyjets website as they did not have this information.
It's a tad worrying airports do not know what planes are leaving their runways don't you think?
This he did. The website information was ambiguous and stated 'no flights' when he checked his journey details for that day. My friend took this to mean his flight had been canceled. The equivalent flight for that day ie 2nd Feb had also been canceled.
Numerous attempts to contact easyjet by phone to clarify failed as after many 30 - 50mins+ calls, left on 'hold' at 10p a minute he gave up. It was clear his call was NOT going to be answered.
Eventually later today he managed to get through to easyjet only to find his flight had taken off as scheduled after all, and in fact what was meant on the website when it said 'no flights' was actually 'fully booked'. As such my friend has been advised he's not entitled to a transfer/refund as it is his own fault. He was told he should have traveled regardless to the airport to find out personally, this is despite all advice on the news being NOT to travel to the airports (or anywhere else for that matter).
I do not see how 'no flights' can adequately reflect 'fully booked'. How is jo public supposed to make this connection? Surely the words 'fully booked' on dates when flights were being canceled would have been clearer.
Meanwhile, my friend has now hit a road block in terms of complaint, as their website is NOT clear when it comes to reporting problems and a quick Google re 'easyjet complaints' will reveal pages and pages of angry bloggers/writers who have had a very poor response from easyjet when it comes to dissatisfaction with their service.
There is a very sad personal cost to my friend for not being able to travel out to Amsterdam today.
He had a little boy who died age 3.5yrs ,1.5yrs ago who is buried in Amsterdam. Today would have been this little boys 5th birthday. As such it was very important for my friend to fly out today and visit his son's grave and pay his respects while leaving gifts.
Easyjet does not count the personal cost of it's inefficiency or the callous cold way their customer service people deal with queries or complaints.
My advice to anyone, is that if you ever want the poor standard of customer service in this country to improve, then BOYCOTT those companies who deliver the worst service.
There are certainly plenty of them!
The snow in the UK has caused problems for people all around the UK, workers, shoppers, school children and travelers, with a cost so far estimated at £1.4 billion (if memory serves me correctly).
Today a friend of mine was scheduled to travel from Luton airport to Amsterdam. Due to all the reported flight cancellations he tried yesterday to call Luton Airport to find out if his flight , due to leave today (3/2/09) at around 6am was still flying. Luton airport advised my friend to visit easyjets website as they did not have this information.
It's a tad worrying airports do not know what planes are leaving their runways don't you think?
This he did. The website information was ambiguous and stated 'no flights' when he checked his journey details for that day. My friend took this to mean his flight had been canceled. The equivalent flight for that day ie 2nd Feb had also been canceled.
Numerous attempts to contact easyjet by phone to clarify failed as after many 30 - 50mins+ calls, left on 'hold' at 10p a minute he gave up. It was clear his call was NOT going to be answered.
Eventually later today he managed to get through to easyjet only to find his flight had taken off as scheduled after all, and in fact what was meant on the website when it said 'no flights' was actually 'fully booked'. As such my friend has been advised he's not entitled to a transfer/refund as it is his own fault. He was told he should have traveled regardless to the airport to find out personally, this is despite all advice on the news being NOT to travel to the airports (or anywhere else for that matter).
I do not see how 'no flights' can adequately reflect 'fully booked'. How is jo public supposed to make this connection? Surely the words 'fully booked' on dates when flights were being canceled would have been clearer.
Meanwhile, my friend has now hit a road block in terms of complaint, as their website is NOT clear when it comes to reporting problems and a quick Google re 'easyjet complaints' will reveal pages and pages of angry bloggers/writers who have had a very poor response from easyjet when it comes to dissatisfaction with their service.
There is a very sad personal cost to my friend for not being able to travel out to Amsterdam today.
He had a little boy who died age 3.5yrs ,1.5yrs ago who is buried in Amsterdam. Today would have been this little boys 5th birthday. As such it was very important for my friend to fly out today and visit his son's grave and pay his respects while leaving gifts.
Easyjet does not count the personal cost of it's inefficiency or the callous cold way their customer service people deal with queries or complaints.
My advice to anyone, is that if you ever want the poor standard of customer service in this country to improve, then BOYCOTT those companies who deliver the worst service.
There are certainly plenty of them!
LeahG Artist and Designer
Leah left the retail and health management world a few years ago to become a freelance writer and artist. She now enjoys creating funky vibrant cartoons and illsutrations for websites, promotional materials and as gifts. Leah would love to illustrate her own children's books in the future. Presently she is creating cartoon and cartoon mascots for business clients.
Visit LeahG's Cartoon and Illustration Services website here for updates and latest art work.
Leah left the retail and health management world a few years ago to become a freelance writer and artist. She now enjoys creating funky vibrant cartoons and illsutrations for websites, promotional materials and as gifts. Leah would love to illustrate her own children's books in the future. Presently she is creating cartoon and cartoon mascots for business clients.
Visit LeahG's Cartoon and Illustration Services website here for updates and latest art work.
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Top-level comments on this article: (8 total)To be honest you...big procent of you who's making complaint to easyJet don't even have a clue regarding policy terms and conditions only it's yours silly interpretation without any knowledge...yes that sad but true....my advise...read ten times and think ten times beforu u will make a complaint ;] thats alll folks....easyJet customer service agent :)How sad that you work for such a horrible company and you are actually defending them. That is the problem with callous online companies like Easyjet, they have no consideration for the human at the other end of the line - they are just a number who can bring in money.
Think thousand times before going to work for EASYJET !!If it's a genuine 'EJ agent', he seems to represent well the arrogance and cruelty of his company. I'd like to join the appeal to boycott Easyjet! There's plenty of evidence to suspect Easyjet top managers of fraud through deliberate neglect of its resonsibilities. To charge money and take not responsibility for the service - is this not a definition for fraud? Ignore them as they have ignored so many customers and caused so much human suffering!
With you - they owe me a refund (in their terms and conditions) - they said they will pay me but they have not for weeks now. they have absolutely no customer service - it is not a matter of service but also of legality - i want my money back you thieves - low cost business model? they will be out of business in the coming decade with their attitude..Keep at them, hopefully you'll get the money eventually. It took us 6 months but we got there in the end!
Seems like EasyJet service agents have time to explore the Internet and to make comments instead of doing their job, and, do not know how to write or spell properly either. Does not inspire confidence.Unfortunately my family and I are now embroiled in a similar situation due to a last minute canceled flight. It's bad enough the distress & personal cost caused, without the hideous saga we are now going through to try and resolve the situation, which is really a straightforward matter.I am extremely disappointed as I've been using this company since they first began. It would be a shame to see their demise because they cannot get their act together in a proper business-like manner and show sometimes that their customers truly count.Hi, I understand completely, please be persistant, I forget how now, but 6 months after I first made this complaint my friend got a full refund! If memory serves I had to go through the ombudsman for flight companies.
Here are some details I got from government site re complaining about air travel companies.
" Escalating your complaint
If you have already made a written complaint to an airline or airport, and you are not satisfied with the outcome, the Air Transport Users Council (AUC) may be able to help. However, AUC cannot force a service provider to accept its view.
If you write to AUC make sure you include copies of all correspondence you have exchanged with the airline or airport."
Good luck
me and my fiance bought a ticket to fly to antalya on 20th which was just yesterday earrived at the Gatwick 13:10 our flight was at 15:20 there was a huge qeue for easy jet by the time we checked in it was 14:45 then we had to go trough seurity check took us anoter 15 minutes then we checked on the board we had to run to the gate 112 so far going from one coridor to another up staires downstair by the time we arived to the gate was closed the plane was still at the gate but the silly easy jet staff did not let us on board she said go to departure lounge my fiance was crying I was so angry never like this in my life I was thinking about our family who were ther in antalya to meet us what would I tell them its a shame when I compare easy jet with one of those thirld world airliners their servicess are much better tey have a better customer service ,anyway we went to the departure lounge the customer service te women told us there is no seat available until the 27th of july that was the date of our return flight and then she tried to give us diffrent options like go to syprus and by a ticket fro syprus to antaly I look at my fiace she was crying I go angree told the woman this is nonesence and ... at last I asked her to let me see the screen she was looking at and she did there was another 3 empty seats for the 23rd but she never told us that and when I show it to her she was m um yeah I didnt see that not even a tiny appology and she was forced to give us the seats ,this was my first time flying with easy jet and will be the last time for ever.
me and my fiance bought a ticket to fly to antalya on 20th which was just yesterday earrived at the Gatwick 13:10 our flight was at 15:20 there was a huge qeue for easy jet by the time we checked in it was 14:45 then we had to go trough seurity check took us anoter 15 minutes then we checked on the board we had to run to the gate 112 so far going from one coridor to another up staires downstair by the time we arived to the gate was closed the plane was still at the gate but the silly easy jet staff did not let us on board she said go to departure lounge my fiance was crying I was so angry never like this in my life I was thinking about our family who were ther in antalya to meet us what would I tell them its a shame when I compare easy jet with one of those thirld world airliners their servicess are much better tey have a better customer service ,anyway we went to the departure lounge the customer service te women told us there is no seat available until the 27th of july that was the date of our return flight and then she tried to give us diffrent options like go to syprus and by a ticket fro syprus to antaly I look at my fiace she was crying I go angree told the woman this is nonesence and ... at last I asked her to let me see the screen she was looking at and she did there was another 3 empty seats for the 23rd but she never told us that and when I show it to her she was m um yeah I didnt see that not even a tiny appology and she was forced to give us the seats ,this was my first time flying with easy jet and will be the last time for ever.easy jet charged us 86 pounds extra to put us on another flight ,easyjet has shorten our holiday by 3 days ,easy jet has no customer service qualityif you dont want to feel sory for yourself dont fly with easy jet .if you dont want to be cheap treated dont fly with easy jet just dontThis is terrible, thank you for sharing your story. I hope easy jet read about this and apply some consideration to their service!
I would like to join the 'BOYCOTT EASY-SLEAZY-JET' - Just came back flying with EasyJet and this is the so many time experience with their very very poor service. EasyJet ads about the possibility of buying a trainticket to London city in the plane, is a big LIE. On the ad it stated 'for a train ticket go to one of the cabine crew etc etc.' which I did and according this woman (EasyJet staff) she couldn't sell me a train ticket from Luton to London because this is not their service and if they have time they might sell one. And then she added 'you know you can buy them at the airport as well you know' with her bad attitude... dooooh if that's what I wanted to do, then obviously I wouldn't be bothered asking in easyjet would I? So Easy_Sleazy-Jut why do you have these adds on the plane if your staff can't give a $%&*@$%& about this service anyway????? I fly back and forth often from London - Amsterdam and I prefer paying 10 time more money, for 10 times better service (and definitely being treated as a human being) than ever flying with easy_sleazy_jut again! BOYCOT EASYJET!!!!!!!!!I agree, sadly poor service is becoming a trend in the UK..everywhere!
as I asume your frind went through the availability search for a new booking... and, well, "no flight" there is I would say rather far from a clear indication of a cancellation. I do understand that at that time, with a lot of cancellations, one could have it might have appeared as such, but I do not think that the airline is to take responsibility for someone's overitnerpretation. Not to mention that the best thing to to would be to log into the reservation and check the flight in the booking. I'll skip the part about the airport (shame on them) as it is not the point.
if you exclude all the elaboration and the part about the child (don't get me wrong, my condolences, but it prevents the reader from an objective point of view) what do you get? a guy having incomplete information, or actually no info at all (being able to get the info), just his interpretation and assumptions. and the guy is blaiming someone esle for his own way of thinking.
or morteza, who blames easyjet for not being at the gate in time
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